Home » FAQ

Register  |  Log In  |  Cart Contents  |  Checkout

Products  ACUVUE Lenses  DAILY Lenses  1 - 2 WEEKLY Lenses  MONTHLY Lenses  TORIC Lenses  EXTENDED WEAR Lenses  MULTIFOCAL Lenses  COLOURED Lenses  CONVENTIONAL (VIAL) Lenses  SOLUTIONS Quick Find   Use keywords to find the product you are looking for. Advanced Search Manufacturers Alcon AMO Bausch & Lomb Ciba Vision Coopervision Daysoft Johnson & Johns.. Information Shipping & Returns Privacy Notice Conditions of Use FAQ Gift Voucher FAQ Site Map Contact Us Affiliate Program Affiliate Information Affiliate Program FAQ Affiliate Log In

FAQ Are they the same lenses I get from my optician? Do you have to verify my Contact Lens Prescription? What is a contact lens prescription? Do you need to contact my optician? How soon will I receive my lenses? Can I order a different type of lens from you, to the one I am wearing? My Credit Card statement has Accuity Ltd on it, is this correct? How does this work under the Data Protection Act? Who Does Your Credit Card Processing? Are they the same lenses I get from my optician? Yes, by law we can only supply the same lenses as prescribed and fitted by your optician. If you have been fitted with an own brand lens, or a lens you can't find on our website, don't worry, own brand lenses are repackaged versions of the brand name lenses we sell. Please email us if you are unsure [BACK TO TOP] Do you have to verify my Contact Lens Prescription? Yes under UK Law, All Contact Lens suppliers must ensure you have a valid Contact Lens Prescription, before we are legally allowed to Send any lenses. This however does not affect any solution orders or ready reader sales. [BACK TO TOP] What is a contact lens prescription? A contact lens prescription is similar to a spectacle prescription. It does, however, contain specific contact lens related information. The prescription will state the brand of lenses for which you have been fitted and the size and strength of the lenses. The prescription will be dated and signed by your optician. A prescription is not valid if it has not be signed and dated. [BACK TO TOP] Do you need to contact my optician? We will only contact your optician if you are unable to provide a copy of your current contact lens prescription. If you are not able to provide a signed, dated copy of your prescription, we are obliged, by law to contact your optician prior to processing your order for contact lenses. [BACK TO TOP] How soon will I receive my lenses? Over 90% of orders are despatched within 3 working days of receiving confirmation of your contact lens prescription. Orders for special lenses are usually despatched within 5-10 days. [BACK TO TOP] Can I order a different type of lens from you, to the one I am wearing? No, we are not allowed to substitute products under UK legislation. We may only supply the lenses prescribed by your Optician or Eye Doctor. [BACK TO TOP] My Credit Card statement has Accuity Ltd on it, is this correct? Yes, www.postlenses.co.uk is a division of Accuity Ltd [BACK TO TOP] How does this work under the Data Protection Act? By providing your opticians contact details & placing the order, we have confirmed with the Information Commissioners Office that this constitutes your full permission for us to act on your behalf to verify the prescription with your optician as required by the GOC. [BACK TO TOP] Who Does Your Credit Card Processing? We use SECPAY to process our Credit Cards on the Web, We have found them to be the safest & most secure method. [BACK TO TOP]

Shopping Cart 0 items Currencies EuroGBPUS Dollar

Thursday 21 August, 2008

1014998 requests since Monday 26 April, 2004

Copyright © 2006. Powered by VN2 Designs and osCommerce.